Shipping

Our products are made in Shanghai, China. We will ship your shirts as soon as they are ready.

We offer free shipping on orders exceeding AUD$100. We use Express Mail Services (EMS) due to its extensive and efficient distribution network, which allows us to deliver our products to most parts of the world. Estimated delivery times vary by location, but most orders are typically completed within 20 days.

Additionally, you have the option to pay extra for quicker delivery, and details are provided at checkout.

You’ll receive a notification with a tracking number when your shirts are shipped.

We ship your shirt(s) using a third-party logistics company. There may be circumstances where shipping can be delayed. Please keep an eye on the tracking details for updates. We will also keep you informed if there is any delay.

Local customs, duties or import fees

Please consider any local customs, duties or import fees that might be applicable to your order as our products are ship from Shanghai, China.

BasicEssentials is not responsible for any customs, duties or import fees associated with receiving your BasicEssentials order.

Return and Refund

Our Fit Assurance program ensures a risk-free experience when customising shirts online. If your first custom-made shirt doesn’t fit, we’ll address the issue within the first 30 days of its arrival based on your feedback.

Should you decide to return the shirt, please contact us at hello@basicessentials.limited, and we’ll provide return instructions and process your refund promptly.

We’re committed to being your lifelong shirt supplier.